Just when you think you have everything under control, a message appears on your screen saying, “Error printing document” or “An error occurred while printing”. Isn’t it frustrating to see those remarks on your computer especially when you need to print something in a flash? The HP Officejet Pro 8720 is not exempted from this technology glitch as printers can be very particular and demanding especially when it comes to the print queue. Oftentimes, you try the basic troubleshooting that you know about your printer but still to no avail. So, to address this drawback, here are some step you can take to cancel print jobs stuck in queue in HP Officejet Pro 8720 when conventional routines won't work.
There are several ways that you can stop and start the print spooler. Here are the following, to wit:
Step 1: Remove a stuck print job using the Command Prompt
- Save your pending work because present print jobs in your HP Officejet Pro 8720 will be lost and you will have to begin a new print command.
- Right-click the START button. Then click SEARCH. Type COMMAND PROMPT and right-click the command prompt.
- Click RUN AS ADMINISTRATOR then type NET STOP SPOOLER and hit the ENTER button.
- Launch FILE EXPLORER from your Start menu, taskbar, or desktop. And click the ADDRESS BAR in the File Explorer window. Type C:\Windows\System32\Spool\Printers and hit the Enter button.
- Click and drag to HIGHLIGHT the files then right-click the SELECTED FILES. Click DELETE. Then return to the Command Prompt to restart the Print Spooler.
- Type NET START SPOOLER and hit ENTER on your keyboard.
Step 2: Remove a stuck print job in the Services Window
- Save your pending work because present print jobs will be lost and you will have to begin a new print command.
- Right-click the START button. Then click RUN. Type services.msc in the Run dialog box and hit the ENTER button.
- In the pop-up window, scroll down to find PRINT SPOOLER, right-click on it and select STOP. Services window should be left open.
- Launch File Explorer from your Start menu, taskbar, or desktop. Click the address bar found in the File Explorer window. Type C:\Windows\System32\Spool\Printers and hit the ENTER button.
- Click and drag to HIGHLIGHT the files and then right-click the SELECTED FILES. Click DELETE.
- Restart your computer. Note that the printer’s power cord should remain unplugged for at least 1 minute before you plug it back in.
- Try to take a printout again. Right-click the PRINT SPOOLER service then finally click START.
These suggested steps above work like magic. Follow them thoroughly and you are guaranteed that your HP Officejet Pro 8720 printer will indeed cooperate the way you expect it to. However, if despite carefully following the given steps, printing errors still persist, you may contact HP customer support.
You may also consider updating or reinstalling your printer driver to resolve similar issues. I will be elated to give you a tutorial on this should you wish to. All you have to do is give me a comment down below.