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How I Fixed My Epson WF-3640 Error Code 0x97

Every first month of the year, I audit my office machines and other supplies in my home office. What needs to be fixed, upgraded, calibrated or replaced are all checked and listed down. Now here’s where the trouble all began, after going through my usual work ‘tools’, I upgraded my antivirus software about a week ago. Everything seems fine at first and working well until my printer (Epson WF-3640) started flashing errors whenever I’m printing something.  Message was: error 0x97.

I’m wondering if it’s due to the antivirus update. To add another problem, my printer was out of warranty a few days ago. Updating the firmware did not improve the situation. Whenever I print, my printer prints 1 page then stops and flashes error 0x97 again. It ejects the paper without prints then flash the error code again. It was so frustrating!  Without my warranty, I’m looking at around $200 problem or could be more. After going through the internet and forums, I did fixed it alright but not until I went through a few more troubles. Here’s a few tricks I learned to fix the issue.

Best Solution:

If your printer is still covered with warranty, call their customer support to run through the error with you.  Call: (02) 441 9030 then ask them to guide you with some fixes. Why call than run the fixes yourself? Because when the customer support fails to fix the trouble, you can actually opt to ask for a replacement. Error 0x97 is a hardware issue and you could say your printer is basically dead. They do send replacement printers so make the most out of your warranty. It’s legit.

Fixes:

  1. Disconnect and reconnect the printer.

To do this fix, you must cancel all the print jobs first and remove any paper jams. It’s actually pretty simple and for other it worked. After getting rid of papers, unplug all cables from the printer and everything connected to it. Everything attached to it – USB, cable wires, power cords and ink cartridges. Press the power button to release any remaining power on the printer. Hold it for 60 seconds. Then, reconnect and reinstall everything. Turn on the printer and run a test print to see some improvements.


Did this work? – NO. I did print however 2 pages and the error returned. So on to fix 2.

  1. On and Off Printer

This is basically almost the same with fix no.1. You need to unplug the cables and plugs. Let the printer rest for 5 minutes. Then, press the power button for 60 seconds. Press and hold the power button while plugging back all the cables. You might need someone’s help on this one. Hold the power button for another 60 seconds then release. Run a test print and see any changes.

Did it work? Yes! For some reason this fix did the trick. But I’m going to throw in some proven solutions as well from other resources. This could help.

  1. Clean printer head

In some cases, this error could be caused by clogged printhead. So the solution is to clean it. Turn off the printer and access ink cartridge compartment. Release and remove ink cartridges.

Cleaning materials:

Clean lint-free cloth

Clean water


Damp the cloth and place it on the center track (where the printer head moves). Leave the cloth there for a few hours. It will absorb all the dried ink. Remove the cloth and dry the printhead. Reinstall cartridges and run a print.


I also read somewhere that the error may be caused by a malware. So install or update your malware protection to be sure.

I hope these fixes help! Thanks for the read.


40 comments

  • Holding the power button down for 60 seconds while plugging cables back in, then continuing to hold for 60 seconds WORKED!! Thanks!!

    C Hillhouse
  • Method 2 worked! Thank you!

    Armando
  • I bought the Epson WorkForce Pro WF-4630 in 2015. I received the error code ‘0×97’ in 2020. The first solution did not work, but then the second solution did work! All is good again. Thank you for your guidance!

    Chad
  • So glad I seen this post my printer has been out of warranty since 2018 and they are sending me a refurbished one I do have to send the old one back but I’m fine with that, thank you so much!!

    Michelle
  • Have a WF-3620 with 0×97 error. Problem first occurred following a prompting from Epson updater. Initially, I suspected that to be only coincidental. However, after many attempts to clean the heads, I realized that the bulk of the problems seen on the internet that other people were having with 3620s and 3640s occurred at about the same as my firmware update. ?
    I repeated downloading the update and applying to no avail, but later found a down level firmware listed on a Non-Epson site. After applying it, the printer ran fine for nearly a year, but unfortunately, the Epson updater ran automatically. Whether by coincidence, of due to the Epson Update, the problem returned.
    Cleaning the print head seemed to help for the rest of the day, but the error became solid again.
    So… I tried to install the same back level firmware that seemed to resolve the problem before. Oddly, this time the printer indicated that firmware could not be back-leveled. ?
    I called Epson Support. They said they could help and that someone would call me in 10 or 15 minutes. That happened.
    The caller said they would, “for $89” find and nearby repair location for me to take the unit. Although I have roughly $150 worth of spare Epson 220 cartridges, I elected to buy a replacement instead.
    There is no proof of purposeful obsolescence; I prefer to avoid future exposure however. Besides, when support accent is so heavy that every statement needs to be repeated multiple times, it is time to move on!
    lef

    Lee Foster

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